Residential Waste Services Survey

Please let us know what you think about our current collection services and ideas for future services.

If you are a Randwick City ratepayer, you will also receive a copy of this survey with your July 2019 rates notice. Please complete either the paper survey or this online version only. 

Current waste services

For the past decade or so, your rubbish, recycling and green waste has been collected by side-loading trucks. In areas where bins are difficult to access or parked cars block access to the kerb, a small team of runners move bins from the kerb to the roadside and back again after collection. For high-rise apartments, the runners move the bins directly from bin bays beforehand and return them after collection. The current annual Domestic Waste Management Charge is $586 per household which is paid as part of your Council rates.

Q1. Please rate your level of agreement with the following statements. *
Q1. Please rate your level of agreement with the following statements. Not relevant Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
Q1a. Bin collection is generally reliable and on time.
Q1b. Bin collections are rarely missed.
Q1c. The bins are generally left in a satisfactory condition after collection.
Q1d. The service is good value for money.
Q2. How satisfied are you with Council’s current approach with moving bins from the kerb to the road for collection? (please skip if this doesn’t apply to you)

Kerb to kerb service option

We are considering changing the method we use to pick up bins. A ‘kerb to kerb’ service uses a rear-loading truck with a driver and two runners and provides a higher level of service by accessing and returning bins directly from/to the kerb. Runners manually access each bin from the kerb, empty it using the rear loader and return the bin to the kerb. This option requires more workers and more vehicles, but means bins are not left on the roadside which improves safety for people driving, walking and riding bikes.

Q3. Thinking about a kerb to kerb service collection, how supportive are you of Council changing our collection model to this approach? required
Q3b. If Council were to change to a kerb to kerb collection service, it is likely that this higher level of service would cost more. We want to know if you would consider paying a higher Domestic Waste Management Charge if it meant a higher level of service. *
Q3b. If Council were to change to a kerb to kerb collection service, it is likely that this higher level of service would cost more. We want to know if you would consider paying a higher Domestic Waste Management Charge if it meant a higher level of service. Not sure Strongly oppose Oppose 5% more (about $29) 10% more (about $59) 15% more (about $88)
What is the maximum increase you would be prepared to pay each year for a kerb to kerb collection service?

Food waste collection

Nearly 40% of general household rubbish collected in Randwick City is comprised of food waste. If food scraps are collected, they can be composted and used as nature intended, for enriching soil and growing more food. They can even be processed to create Biogas which generates clean, green electricity. Council has been trialling food waste collection for a number of years. Participating households use a small kitchen bin caddy lined with a compostable bag to collect scraps. The bags are then placed into burgundy-lidded bins for weekly collection – just like your rubbish and recycling.

Q4. How supportive are you of Council expanding food waste collection to all apartments initially followed by free-standing homes? required
Q4a. What is the maximum increase you would be prepared to pay each year for a food waste collection service? required
Q4b. Food waste can also be collected in your green-lidded garden organics bin along with organic material, rather than supplying a separate bin. Under this model the food scraps/garden organics bin could be collected weekly and the red-lidded rubbish bin (without food in it) collected fortnightly. *
Q4b. Food waste can also be collected in your green-lidded garden organics bin along with organic material, rather than supplying a separate bin. Under this model the food scraps/garden organics bin could be collected weekly and the red-lidded rubbish bin (without food in it) collected fortnightly. Not sure Very opposed Somewhat opposed Neutral Somewhat supportive Very supportive
How supportive are you of Council collecting food waste and garden organics in the same bin?

Kerbside clean up service

Council currently provides every household with two (2) free scheduled clean up services each year and two (2) free oncall clean up services.

Q5. Overall, how satisfied are you with this service? required
Q5a. Our data shows that of the scheduled clean up services, the first service is generally more widely used. There is a higher cost to Council to plan, manage and staff scheduled clean ups compared to oncall clean ups. Because of this, we are considering reducing scheduled collections but increasing oncall collections. This would have a cost neutral impact to Council operations but would result in greater flexibility for residents to book clean ups when needed. This would be helpful for those living in apartments or with limited storage space as they wouldn’t have to wait for a scheduled clean up. *
Q5a. Our data shows that of the scheduled clean up services, the first service is generally more widely used. There is a higher cost to Council to plan, manage and staff scheduled clean ups compared to oncall clean ups. Because of this, we are considering reducing scheduled collections but increasing oncall collections. This would have a cost neutral impact to Council operations but would result in greater flexibility for residents to book clean ups when needed. This would be helpful for those living in apartments or with limited storage space as they wouldn’t have to wait for a scheduled clean up. Not sure Very opposed Somewhat opposed Neutral Somewhat supportive Very supportive
How supportive are you of Council decreasing free scheduled clean ups from 2 to 1 each year, but increasing free oncall clean ups from 2 to 5?

New bin rollout

New smart bin technology can help more efficiently manage our waste services. Modern bins are fitted with small microchips that provide real-time data helping to better manage bin collection, find lost bins and reduce missed collections. Council’s current bins already have microchips, but many are damaged or not working and the technology is no longer supported. If we were to provide new smart bins to every household, this would mean collecting your old bins and recycling them.

Q6. Generally speaking, how supportive are you of Council providing new smart bins? required

About you

We want to collect a little bit of information about you to help us analyse community attitudes. Your individual responses and views will not be identified, but will be combined with other responses and publicly published. We will keep your information confidential and not divulge it to third parties.

Maximum characters 255
Q10. What type of home do you live in?
Q11. Home ownership status
Q12. Who’s primarily responsible for putting the bins out?
Q13. Does your household currently have a worm farm and/or compost bin?
Q14. What age group are you in?
Q15. Your suburb of residence
Maximum characters 255
Q16. How long have you lived in Randwick City?
Q17. What is your gender?
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